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Terms & Conditions

Terms and Conditions
 
Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order, even if payment is taken.  Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered prior to their dispatch, we will either 1) tell you and give you the option of either reconfirming your order at the correct price or 2) cancel your order and refund any monies paid by the original payment method. If we are unable to contact you or we receive no reply from you we will cancel your order.

Your right To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery, goods not yet delivered please refer to the "contact us" page "order cancellations" section.

Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense. 
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (DFB Sound & Light Warehouse Ltd) and you will be charged for the return of the order.

Please note Parcel Force returns charges: £15 per box.

Wrong Delivery Address Inputted

If you provide us with a wrong delivery address and your goods are signed for by another party, ukdj.com cannot be held responsible for any loss you incur as a result.

Hassle-Free Returns - Product RMA Number (Returns Number)

You may of course return any items purchased from soundlightuk.com within 14 days, but please contact us for a RMA number/

Please note - We cannot accept any returns without a RMA (Returns Number).  Returns costs are at your expense.

Items returned for refund (within 14 days) must be as new with original packaging, if the item is returned in a used condition / state, a restocking fee of 20% will be applied.

For hygene reason, Microphones & Headphones cannot be returned once used or worn, faulty goods would be replaced.

If you need to return a product, we recommend Parcel2Go, who have established discounted rated with most of the main UK carriers.

Parcel2Go - Click here!

Product Guarantee

All items purchased from www.soundlightuk.com are covered by at least 12 months guarantee unless otherwise stated.

If extended guarantees are offered by the manufacturer directly, please note the timescale in which this must be completed by. Any claims after this time must taken up directly with said manufacture. 

We will exchange / replace any product if it displays a manufacturing fault within 28 days.
If it displays a manufacturing fault after 28 days, but within the guarantee period the item will need to be returned for repair..
Accidental damage and damaged caused by misuse is not covered by this guarantee and therefore a charge will be made. 
This warranty does not affect your statutory rights

Delivery to other than Billing Address

We will at our discretion deliver goods to other than the billing address.

Copyright and Trademarks

All Site design, text and graphics are the copyright of soundlightuk.com. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value.